Help & Frequently Asked Questions
Quickly find answers to your questions or contact our team
Phone
+33 7 44 19 44 05
Monday to Friday, 9am-6pm
contact@shipease.fr
Response within 24h
Frequently Asked Questions
How to calculate shipping costs?
Rates depend on weight, dimensions and destination. Use our online calculator for an instant quote. Rates start from €49.
What are the delivery times?
On average 15-25 days depending on the destination in Africa. Times may vary due to weather conditions and maritime rotation frequency.
What types of items can I send?
You can send personal packages, clothing, electronics (subject to restrictions), non-perishable food items, and much more. Prohibited items are listed on our terms page.
How to track my package?
You will receive a tracking number by email. Go to our tracking page and enter your number to find the exact position of your shipment.
What to do if my package is damaged?
Contact us immediately with your tracking number and photos of the damage. We will process your claim as quickly as possible.
Can I change the delivery address?
Yes, as long as your package has not yet left the departure port. Modification fees may apply.
Our services
Personal packages
Send your personal belongings to Africa
Vehicle transport
Secure shipping of cars and motorcycles
Professional solutions
Logistics services for businesses
Insurance
Full protection for your shipments